Refund Policy

No Refunds: Digital portrait creations are customized works of art created specifically for you. Once the design process begins, refunds cannot be provided as these are custom creations.

#

We offer refunds under the following conditions:

Quality Issues: If the physical product arrives damaged, defective, or significantly different from what was shown, we will:

1. Provide a full refund, OR

2. Replace the product at no additional cost

Shipping Issues: For products lost or damaged during shipping:

1. File a claim with the shipping carrier

2. Provide a replacement or refund as appropriate

#

To request a refund:

1. Contact our customer service within 14 days of delivery

2. Provide order details and photos of the issue

3. We will respond within 2 business days

4. Approved refunds will be processed within 7-10 business days

Note: Shipping costs are non-refundable unless the return is due to our error.

#