Last updated: March 5, 2026

This Shipping & Delivery Policy explains how Gozyy fulfills orders placed on gozyy.com (the “Site”), operated by ECOVERSE INNOVATIONS LIMITED (trading as Gozyy). This policy sets out our rules for processing, production, dispatch, transit and delivery for custom‑made personalised goods. It is provided for transparency and does not constitute legal advice. This document should be read alongside our Terms and Conditions, Privacy Policy and Return & Refund Policy.

1. What we deliver

  • Digital deliverables (e.g., digital portrait files) delivered via email and/or a secure download link.
  • Physical products (e.g., printed canvas, 3D printed custom goods, personalised apparel) manufactured/packed and shipped via third‑party carriers.

2. Processing, production & dispatch (Business Days, excludes weekends and public holidays)

  • Order processing: typically 1–3 business days.
  • Production/printing/manufacturing (if applicable): typically 2–5 business days.
  • You may leave a checkout note marked “Expedite” or “Priority Processing” to request faster handling. This is only a request and does not guarantee accelerated timelines, expedited shipping or guaranteed delivery dates, with no associated fee.
  • During peak seasons, promotional periods or due to supply constraints, carrier congestion, material shortages, timelines may be extended; we will notify you where reasonably practicable.

3. Delivery estimates

Delivery dates and transit times displayed on product pages or at checkout are estimates only and are not legally binding guarantees. Delays may occur due to carrier operations, weather disruptions, customs inspection and clearance, local courier restrictions, incorrect delivery information or force majeure events outside our control.

Standard shipping transit window: 5–15 business days, subject to destination country.

4. Digital delivery

  • Digital files are delivered to the email address you provide at checkout.
  • If we provide a secure download link, it may expire after 30 days and/or be limited to a set number of download attempts.
  • If you do not receive your digital delivery within 48 hours after final design approval/confirmation, contact us at info@gozyy.com.
  • Once digital artwork has been shared, it is subject to the non‑refundable rules defined in our Return & Refund Policy.

5. Shipping fees

Shipping fees (if any) are calculated at checkout based on destination country, package dimensions, weight, and selected shipping service level. Free shipping eligibility, if applicable, will be displayed clearly at checkout.

6. Customs duties, VAT & import taxes

  • Unless explicitly confirmed at checkout, all international shipments are sent on a DAP / DDU (Delivered At Place / Delivered Duty Unpaid) basis. The recipient is fully responsible for any import duties, VAT, consumption taxes, customs processing fees or brokerage charges assessed by the destination country.
  • We comply with international customs regulations and will declare the full commercial value of goods accurately. We will not mark commercial orders as gifts, samples, or under‑declare product value to avoid import taxation.

7. Address accuracy & delivery exceptions

  • You are solely responsible for providing a complete, valid and accurate delivery address, including postal code, recipient full name and contact information.
  • If you need to update the delivery address after checkout, contact us immediately. Address changes cannot be guaranteed once production has begun or the parcel has been dispatched to the carrier.
  • If a package is returned to us due to invalid address, recipient refusal, missed pickup, or failure to clear customs, you will be responsible for original return freight and any additional re‑shipping fees if you request re‑delivery.
  • We do not guarantee successful delivery to freight forwarders, third‑party warehouse addresses or parcel forwarding services; risk of loss or damage transfers once handed to the forwarder.

8. Tracking

When carrier tracking services are available for your shipping method, we will forward tracking information to your registered email address once your order has been dispatched. We are not liable for incomplete, delayed or non‑updated tracking data provided by third‑party courier providers.

9. Damage, loss & delivery issues

  • If your item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with clear photos of outer packaging, packaging damage, full product view and defect close‑ups plus your unique order number.
  • If tracking shows no movement or update for 30 consecutive calendar days, contact us so we can open an investigation with the logistics carrier.
  • All remedies including replacement, re‑shipment, partial or full refund are governed strictly by our Return & Refund Policy.
  • We reserve the right to require carrier investigation periods before approving any remedy for lost‑in‑transit claims.

10. Force Majeure & Limitation of Liability

ECOVERSE INNOVATIONS LIMITED shall not be liable for delivery failure, delay, loss or damage caused by events beyond reasonable control, including natural disasters, pandemics, war, geopolitical conflict, labour strikes, airline or shipping capacity cuts, government border restrictions, customs holds, carrier suspension or regulatory changes.

Nothing within this clause removes your mandatory statutory consumer rights under applicable local law including the New Zealand Consumer Guarantees Act 1993, EU consumer directives and US state consumer protection legislation.

11. Policy updates

We reserve the right to revise this Shipping & Delivery Policy at any time. Revisions take effect once published on this page with an updated “Last updated” date. The version applicable to your order is the policy published at the date you complete checkout.

12. Contact

For all shipping, support and general enquiries, please contact us at info@gozyy.com.

ECOVERSE INNOVATIONS LIMITED (trading as Gozyy)
Flat 302, 421 Queen Street, Auckland Central, Auckland 1010, New Zealand